Sebastian Hartmann

Next Generation Management for Professional Services

Month: May 2020

Managing for Outcome: Rethinking Value Chains in Professional Services
May 24, 2020

Managing for Outcome: Rethinking Value Chains in Professional Services

The pandemic may have put the final nails in the coffin of the „time & material“ model in legal, consulting, tax and accounting firms. But what are leaders, partners and managers focusing on when the game is not about „utilization“ and „billable hours“ anymore?

So, here is a framework to grasp and think through the management implications of the next generation value chain for professional services:

Designing for Client-Centricity: A Lens for Legal, Consulting, Accounting and Technology Services Firms
May 19, 2020

Designing for Client-Centricity: A Lens for Legal, Consulting, Accounting and Technology Services Firms

Facing the current challenges has unleashed innovative thinking, agile methods and more dynamic organizations in many professional services firms. But how to anchor this way of thinking permanently?

Infusing old ways of working and outdated services with technology will not do the trick. Collaboration tools may provide a pioneering bridge, but will fail to deliver sustainable value – unless engagement models are re-designed.