Designing for Client-Centricity: A Lens for Legal, Consulting, Accounting and Technology Services Firms
Facing the current challenges has unleashed innovative thinking, agile methods and more dynamic organizations in many professional services firms. But how to anchor this way of thinking permanently?
Infusing old ways of working and outdated services with technology will not do the trick. Collaboration tools may provide a pioneering bridge, but will fail to deliver sustainable value – unless engagement models are re-designed.